Spare parts

How do I find the right spare part?

Case 1: You are looking for a spare part for a product that is currently available in our online shop.

1. Visit our shop at wolfcraft Shop.
2. Enter the spare part number directly into the search field, or
3. Please find the product for which you wish to order a spare part. Then open the "Spare Parts" tab in the drop-down menu. There you will find a diagram which will help you identify your spare part.

Case 2: You are looking for a spare part for an older product. These spare parts are currently not available to view online.

Please contact Customer Service directly. We are currently working on a solution that will allow you to search for and order these spare parts online.

Ordering Spare Parts

Unfortunately, spare parts cannot currently be ordered online. Please contact us by email at customerservice@wolfcraft.com.
To enable us to better process your spare part order, please include the following 5 points in your e-mail:

1. Surname, name and title (Mr/Ms/Dr)
2. Delivery address (with postcode and country)
3. Spare Part Number
4. Product name and wolfcraft article number
5. Please also tell us the year when you bought the product and, in case of complaints, send us proof of purchase (receipt, invoice).

You are also welcome to add your phone number, in particular if clarification is required.

Important: If you are not able to identify the spare part and the product name, please send two photos instead:

• Photo of the Entire Article
• A close-up photo of the defective or worn spare part (or a close-up of the location where the missing part should be).

If you have questions or want to order a spare part, please contact the responsible customer service:

Germany
E-mail: customerservice@wolfcraft.com
Telephone: +49 2655 51-280
Fax: +49 2655 51-180

Austria / Switzerland
E-mail: Kundendienst@woaut.wolfcraft.com
Telephone: +43 1 748 08 08-0
Fax: +43 1 748 08 08-11

France
E-mail: customerservicefrance@wolfcraft.com
Telephone: +33 148 12-2930
Fax: +33 148 12-1540

Belgium & Luxembourg
E-mail: customerservicebelux@wolfcraft.com

Spain
E-mail: atencioncliente@wolfcraft.com
Telephone: +34 91 681 49 65
Fax: +34 91 696 23 50

Italy
E-mail: servizioclienti@wolfcraft.com
Telephone: +39 031 750900
Fax: + 39 031 750881

Poland
E-mail: customer_service_poland@wolfcraft.com
Telephone: +48 604 712 090
Fax: + 48 42 2032347

Portugal
E-mail: bricolage@cobralsl.com
Telephone: +351 210 497 140

USA / Canada
E-mail: micsales@richelieu.com
Web: www.richelieu.com/intl/en/

Attention: For North America, wolfcraft developed and manufactured special product lines for Mibro Canada (now part of Richelieu Canada). Replacement parts for these product lines are not, therefore, available in our European branches. In case of enquiries from North America (Canada, USA), please email Mibro Richelieu After Sales Service in Canada at micsales@richelieu.com or check the Richelieu website at www.richelieu.com/intl/en/.

UK and Other Countries
E-mail: customerservice@wolfcraft.com
Telephone: +49 2655 51-280
Fax: +49 2655 51-180

Thank you,
Your wolfcraft Customer Service